Greater Than - Surgery and Seminar Leader Biographies
Following a background in contemporary theatre, Hannah’s fascination for exploring the cutting edge initiated an interest in scrutinising links between the arts and emerging digital technologies. Hannah has nine years of experience working in the arts, aiming to increase the sector’s capabilities in e-business, IT and digital content creation. She has worked with large arts organisations such as the Royal Opera House and the Royal Shakespeare Company as well as with many medium and small companies.
Hannah is currently developing ambITion for Arts Council England, and is working with a number of arts organisations in England on their digital development. She is founding Chair of Digital North, which brings together media arts organisations from across the three Northern Arts Council England regions to enhance: artistic collaborations; sector and artform development; and potential audiences. Hannah is also Arts Professional’s “Essential IT” columnist and advisor to the Women’s Fund for Scotland.
Roger Tomlinson is regarded as one of the world’s leading experts on developing on-line technologies for ticketing and marketing. For the AMA he writes ticketing.org.uk to provide an advice and information service for the arts and entertainment industry.
He wrote the books Boxing Clever; Developing and Managing a Web Site; and the Box Office Marketing Guides, all published by the Arts Council of England and JobWatch (about equal opportunities recruitment), and the Data Protection Guide, both published by the Arts Marketing Association. He is currently writing a revised edition of Boxing Clever for the Australia Council and Creative New Zealand.
Throughout his career he has been a trainer, seminar leader, keynote speaker and conference organiser. He has delivered sales and customer handling training; he specialises in marketplace analysis; he has written functionality specifications for computerised systems and handled the tendering and procurement process. He has completed major studies on the integration of ticketing across arts and entertainment organisations and has consulted on this subject in major cities in Europe, the US and Australasia. He carried out feasibility studies and set up the collaborative arts marketing agencies in Birmingham, West Yorkshire, Edinburgh and Glasgow.
Roger was Chairman of the Arts Marketing Association from 1996 to 1998. He is Chairman of the Centre for Performance Research Limited, based in Aberystwyth at the University of Wales, and he is a Board member of INTIX. He is currently working on integrated ticketing development projects in Manchester and Edinburgh and is managing the procurement process for new ticketing and marketing systems for the National Concert Hall in Dublin and the Concertgebouw in Amsterdam. He works with arts organisations on the development of their brief for websites, including for example the Lyceum Theatre in Edinburgh.
Katy Raines (MBA MA DipM MCIM) is a Music Graduate from Cambridge University and has spent the last 12 years working in senior marketing roles in performing arts organisations. Her most recent position in the Arts was as Director of Marketing and Development at the Theatre Royal, Newcastle upon Tyne. She is known for her work on relationship marketing, customer loyalty and branding, and has been a regular speaker at conferences and events, both in the Cultural and Higher Education sectors.
She is a member of the TMA’s Marketing Advisory Group and a visiting lecturer at the University of Central England and De Montfort University, Leicester. She holds a first class MBA from Durham University as well as the CIM’s Postgraduate Diploma.
In 2005 Katy joined forces with David Dixon, one of the UK’s best known arts fundraisers, to form DixonRaines – a consultancy specialising in working with cultural organisations to adopt a truly integrated approach to customer relationships, considering both marketing and fundraising objectives.
She is currently working on a project with 11 Arts Organisations in the West Midlands to identify their customer retention issues, and improve customer retention over the next 3 years. Her current clients also include the Lowry in Salford, where she is working on a new customer segmentation method to improve retention and frequency; and with West Yorkshire Playhouse on a similar project.
Sarah Gee (Managing Consultant) joined DixonRaines full-time in June 2006, having worked as a part-time consultant for the previous year. She was previously Director of Communications at the City of Birmingham Symphony Orchestra. At the CBSO she managed a team of 10 generating an income of nearly £3 million per year, and led the organisation through a successful rebranding process.
Sarah is a regular trainer and speaker on marketing, branding and fundraising matters in the UK and overseas. She sits on the West Midlands panel of Arts & Business’s New Partners scheme, and is a Director of Birmingham Professional Diversity. She also judges the Queen’s Awards for Voluntary Service, is an advisor to the University of Central England’s PR course, and writes a column for Birmingham’s Evening Mail. Sarah is the current Chair of Birmingham Future, a networking and lobbying organisation for young professionals in Birmingham.
She is currently working with the Arnolfini in Bristol on a brand review, the Roses Theatre in Tewkesbury and Midlands Arts Centre, Birmingham on Fundraising Feasibility Studies.
Jan McTaggart has worked in arts press, marketing and audience development for over 10 years for, amongst others, Theatre Workshop, Edinburgh Festival Fringe, Traverse Theatre and Edinburgh International Festival. In 2005-06 she landed her dream job as Re:Create Co-ordinator, devising and leading a groundbreaking programme of audience development activity for three Edinburgh visual arts organisations: Stills, Edinburgh Printmakers and Edinburgh Sculpture Workshop.
David Watt has 18 years experience of working with artists and as an arts manager, has in depth knowledge of strategic and capital development, creative programming and commissioning, financial, resources and personnel management.
He took up his current post as Glasgow Sculpture Studios’ first Director in June 2006, to lead the organisation through a significant period of change and growth as part of a Capital building development that is intended to establish GSS as a key International player and a priority destination for artists.
As Director of Edinburgh Printmakers from 1999 till 2006, he was responsible for modernising the organisation to create a centre of excellence that supports artists at all career stages, within a vibrant, cosmopolitan, competitive and internationally recognised creative hub that engages with audiences through formal and informal artist-led education and exhibition activities.
Previously, as Print Studio Manager at Dundee Contemporary Arts, he was one of the original core team of staff responsible for the development of the management and operational structures and artistic programming, as well as contributing to the design development of Scotland’s first major visual arts venue lottery funded Capital project.
Kirsten Lloyd is Programme Manager at Stills and Lead Curator of site-responsive commissioning agency Emerged. She works directly with a wide range of artists from recent graduates through to established practitioners on residency and training programmes, commissions, education projects, exhibitions and audience development initiatives.
Ros joined Edinburgh’s audience development agency, The Audience Business, as Chief Executive in August 2004, after five years as Head of Audience Development at the Scottish Arts Council. During this time she produced Scottish Arts Council’s first Audience Development strategy and also championed the development of TAB’s sister agency, Glasgow Grows Audiences.
Before this, Ros spent 10 years as a ‘hands on’ arts marketer across a range of organisations and arts forms in both England and Scotland – including a symphony orchestra, music and theatre festivals, an arts centre, a touring theatre company, and working as part of the launch team at what is now Audiences Yorkshire. Ros is a board member of both Audiences Europe Network and Network (the umbrella organisation representing the UK’s audience development agencies), and is also a member of the steering group for the Edinburgh Art Festival.
Julie has spent over 10 years promoting and selling Scotland’s wealth of culture, sport, leisure and tourism in both the private and public sector and across roles in sales, marketing, commercial development, education and research. Currently, she leads Glasgow’s Audience Development agency which specialises in audience research, profiling and marketing, working and lobbying to support arts organisations to build audiences of the future.
Previously, as Commercial Director of The Lighthouse, Scotland’s Centre for Architecture, Design and the City, she was responsible for all commercial income, including estates management, retail, conferencing and corporate hospitality, marketing, sales, operations and visitor services.
In relation to building audiences, as the Head of Marketing and Commercial Development for Glasgow City Council’s Culture and Leisure Services, Julie has worked in a range of venues and across many artforms, including many major city events. Her previous responsibilities included The Ticket Centre, Glasgow City Council Print works, Glasgow Museums Retail, Tramway, The Mitchell and King’s Theatre (Glasgow) and Gaiety Theatre (Ayr), as well as on campaigns for Glasgow’s Museums, Libraries, Sports Centres and the production of ‘City Live’, one of the City’s first high volume listings publication in association with the Sunday Mail.
Marcus is the Audience Development Coordinator for HI~Arts, the arts development agency for the Highlands and Islands based in Inverness. Marcus has worked to coordinate and develop marketing tools and practices across the Highlands and Islands since 2000, first working on a project in the Visual Arts that found him working directly with 10 arts centres based within rural and island locations across the region. Working across an area the size of Switzerland, this makes Marcus one of the best-travelled itinerant arts marketers in Europe!
Between 2002 and 2004, Marcus worked to develop thebooth online ticketing service, which is now poised to roll-out across Scotland.
Formerly Marketing and Events Manager with a range of venues and festivals in Yorkshire and London, Marcus now divides his time between the Highlands and Edinburgh.
Abigail Carney is an independent consultant, specialising in development of audiences for the arts, heritage and culture. Working with agencies, local authorities and organisations across Scotland, Abigail assists her clients to increase and broaden their audiences by reviewing and developing business plans, artistic programmes, marketing and communications. Abigail offers mentoring and facilitation, enabling management boards and staff to review their performance and plan their strategies objectively. To each project Abigail brings specialist knowledge of the arts and cultural sector in Scotland as well as 20 years experience and a practical approach.
Current clients: Aberdeenshire Council; Burnsong; Catherine Wheels Theatre Co; Duff House; Dumfries and Galloway Council; Horsecross; National Galleries of Scotland; Pitlochry Festival Theatre; SAC. Scottish Arts Council has commissioned Baker Richards, with Abigail Carney and Roger Tomlinson, to undertake a study of audience development needs across Scotland.
Previous positions include: Head of Marketing, Royal Lyceum Theatre Co; PR & Events Development Manager, Edinburgh Marketing; Marketing Manager, Scottish International Children’s Festival; Communications Director, Imaginate.
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